Privacy Policy — How l89a Protects Your Data

Personal Data We Collect

When you register an account with l89a, interact with our platform, or contact our support team, we collect certain categories of personal data. This section explains precisely what we collect, at which point in your relationship with l89a the data is gathered, and the lawful basis on which we process it. We collect only the minimum data necessary to provide our services safely and effectively.

We do not collect data from individuals we know to be under the age of 18. If we discover that personal data has been submitted by an underage individual, that data will be deleted immediately and the associated account closed. If you believe a person under 18 has registered on l89a, please contact [email protected] without delay.

How We Use Your Personal Data

l89a uses the personal data we collect for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with those listed below. The primary legal bases for our data processing are: performance of a contract (operating your l89a account), compliance with legal obligations (KYC, anti-money laundering), legitimate interests (fraud prevention, platform security), and, where required, your explicit consent.

• Account Management: To create, maintain, and secure your l89a account, including verifying your identity, processing login sessions, and maintaining account records.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain your Wallet balance in Bangladeshi Taka (৳).
• KYC & Compliance: To verify your age (18+), identity, and address as required by our responsible gaming and anti-money laundering obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, duplicate accounts, bonus abuse, and unauthorised account access.
• Customer Support: To respond to your support queries, investigate complaints, resolve disputes, and maintain a record of communications for quality assurance.
• Platform Improvement: To analyse anonymised usage patterns, identify technical issues, and improve the features, performance, and design of the l89a platform.
• Responsible Gaming: To monitor your play patterns and identify signs of problem gambling, enabling our team to offer appropriate support tools including deposit limits and self-exclusion.
• Promotional Communications: To send you relevant offers, bonus notifications, and platform updates via email or in-platform message — only where you have not opted out of such communications.

Data Sharing & Third-Party Processors

l89a does not sell, rent, or trade your personal data. However, to deliver a fully functional platform, we work with a carefully selected set of third-party service providers who may process your data on our behalf under strict contractual data-protection obligations. All third-party processors are required to handle your data securely, use it only for the purposes for which it was shared, and comply with applicable data protection standards.

l89a will never share your personal data with unrelated third parties for their own marketing purposes. In the event that l89a undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, which will be bound by the same privacy commitments described in this policy. You will be notified of any such transfer.

Cookies & Tracking Technologies

l89a uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, to remember your preferences, and to gather anonymised analytical data that helps us improve the platform. This section explains the types of cookies we use and how you can manage them.

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens that protect your account, and cookies that remember your language and display preferences. You cannot opt out of essential cookies without affecting core platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players interact with the l89a platform — including pages visited, features used, and session duration. This data is aggregated and does not identify you personally. It helps us understand which features are most useful and where we can improve.
• Functionality Cookies: Used to remember choices you make on the platform, such as your preferred game view or notification settings. These improve your experience but are not strictly necessary for the platform to operate.
• Advertising / Behavioural Cookies: l89a does not use third-party behavioural advertising cookies to track you across other websites or to build advertising profiles. No third-party ad networks are given access to your browsing behaviour on l89a.

Most web browsers allow you to control cookies through their settings. You can configure your browser to block all cookies, block only third-party cookies, or delete cookies after each session. Note that blocking essential cookies will prevent you from logging in or using core platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

How We Secure Your Data

l89a takes the security of your personal data seriously. We implement a multi-layered approach to data security, combining technical controls, operational procedures, and staff training to protect your information against unauthorised access, loss, alteration, or disclosure.

• 256-bit SSL Encryption: All data transmitted between your device and the l89a platform is encrypted using industry-standard 256-bit SSL (Secure Sockets Layer) technology. This is the same encryption standard used by leading Bangladeshi banks and financial institutions.
• Encrypted Data Storage: Personal data and financial records stored on l89a servers are encrypted at rest. Encryption keys are managed separately from the data they protect and are accessible only to authorised system processes.
• Access Controls: Access to personal data within l89a's internal systems is restricted on a strict need-to-know basis. Staff members can only access the categories of data required for their specific role, and all access is logged and audited.
• Fraud Detection Systems: l89a operates automated systems that monitor account activity for patterns indicative of unauthorised access, account takeover, or fraudulent transactions. Suspicious activity triggers an immediate security review.
• Regular Security Reviews: Our technical infrastructure undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Password Security: Account passwords are stored using one-way cryptographic hashing. l89a staff cannot view your password. You are responsible for choosing a strong, unique password and keeping it confidential.

While l89a takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security against all possible threats. You play a critical role in your own account security by using a strong password, not sharing your credentials with anyone, and logging out of your account when using shared or public devices.

Data Retention Periods

l89a retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting obligations. When data is no longer needed for its original purpose and no legal retention obligation applies, it is securely deleted or anonymised.

In cases where an account has been closed due to suspected fraud, money laundering, or a serious breach of our Terms & Conditions, relevant data may be retained for a longer period than specified above where required to support an ongoing investigation or legal proceeding. You will be informed if this applies to your data, unless doing so would compromise the integrity of an active investigation.

Your Privacy Rights

l89a respects your rights over your own personal data. While the specific legal framework governing data protection in Bangladesh continues to evolve, l89a has adopted practices aligned with internationally recognised privacy principles to ensure you have meaningful control over your information. The following rights are available to all l89a account holders:

• Right of Access: You may request a copy of the personal data l89a holds about you at any time. We will provide this within 30 days of your verified request, free of charge for reasonable requests.
• Right to Correction: If any personal data we hold about you is inaccurate or out of date, you have the right to request correction. You can update basic contact information directly in your account profile, or contact support for other corrections.
• Right to Deletion: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, or where you withdraw consent and no other legal basis applies. Note that deletion requests may be partially limited by our legal data retention obligations (see Section 6).
• Right to Restrict Processing: You may request that we limit how we use your data while a correction or objection request is being resolved.
• Right to Object: You may object to the processing of your personal data where that processing is based on our legitimate interests — for example, marketing communications. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where your data was collected based on consent or contractual necessity, you may request a copy in a structured, machine-readable format suitable for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

l89a will not discriminate against you for exercising your privacy rights. Exercising any of the rights described above will not result in denial of service, account closure, or any other adverse treatment, unless the exercise of that right itself requires account closure (for example, a deletion request that cannot be fulfilled while the account remains active).

Contact Us & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way l89a handles your personal data, please contact our support team at any time. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

• Privacy Enquiries: [email protected] — use the subject line "Privacy Enquiry" for the fastest routing to our data team.
• Response Time: All privacy enquiries are acknowledged within 24 hours and fully resolved within 30 calendar days, in line with internationally recognised privacy standards.
• Live Chat Support: Our 24/7 live chat team can handle general privacy questions and direct you to the appropriate data team member for complex requests. Available directly through the platform.

l89a reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify registered account holders via the email address associated with their account and / or via a prominent notice on the platform. The effective date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the l89a platform after a Privacy Policy update constitutes your acknowledgement of the revised policy. If you do not agree with any changes to this Privacy Policy, you should discontinue use of the platform and may request account closure by contacting [email protected]. We encourage you to review this page periodically to stay informed about how l89a protects your personal data.