Responsible Gaming at l89a

Our Commitment to Responsible Gaming

l89a was built with one core belief: gambling should be a source of entertainment, not harm. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, playing at l89a is a leisure activity enjoyed responsibly alongside everyday life. We are equally aware, however, that for a small number of players, gambling can develop into a serious problem that affects their finances, relationships, and mental wellbeing.

Our responsible gaming programme exists to serve both groups. For casual players, it provides transparency, awareness tools, and simple controls that help you stay in charge of your entertainment budget. For anyone experiencing difficulties, it provides a direct pathway to practical support, account controls, and external help resources — all at no cost and with no judgment.

Responsible gaming at l89a is not a legal footnote. It is embedded into our platform design, our customer support protocols, and our internal monitoring systems. Our team actively looks for behavioural patterns associated with problem gambling and reaches out proactively when those patterns are identified. We believe prevention is as important as intervention, and we invest in both.

Age Restriction & Verification

l89a operates a strict 18+ policy. No person under the age of 18 years old is permitted to open an account, deposit funds, or participate in any gambling activity on the l89a platform. This policy is non-negotiable and is enforced through a combination of registration checks, KYC document verification, and ongoing account monitoring.

• KYC Age Verification: All accounts are required to complete identity verification using a valid National ID card, passport, or birth certificate confirming the account holder is 18 or older. Accounts that cannot be verified are restricted until documents are provided.
• Withdrawal Verification: Before any withdrawal above ৳5,000 is processed, l89a confirms the account holder's age and identity as part of our standard KYC procedure. This prevents any underage individual from accessing gambling funds.
• Parental Controls Advisory: If you share a device with a minor, we strongly recommend enabling device-level parental control software to prevent access to gambling websites. Do not save your l89a login credentials on shared devices.
• Reporting Underage Activity: If you believe a person under 18 has registered or is using an l89a account, contact [email protected] immediately with the subject line "Underage Account Report". All reports are investigated within 24 hours.

Self-Management Tools

l89a provides a comprehensive set of account management tools designed to help you stay in control of your gambling activity. These tools are available to every registered player and can be activated without needing to justify your decision or speak to a support agent — though our team is always available if you prefer a guided approach.

Deposit & Bet Limits

Managing how much money you put into your l89a account is one of the most effective ways to keep gambling within your entertainment budget. l89a's deposit limit system gives you precise control over your spending, with limits enforced automatically at the platform level — not just a self-honour commitment.

• Daily Deposit Limit: Set the maximum amount in Bangladeshi Taka (৳) you can deposit in any single calendar day. Once reached, further deposits are blocked until midnight BST (UTC+6) resets the counter.
• Weekly Deposit Limit: A rolling 7-day cap on total deposits. Useful for players who manage their entertainment budget on a weekly basis, in line with typical pay cycles in Bangladesh.
• Monthly Deposit Limit: A calendar-month cap providing the broadest-view budget control. Ideal for players who receive monthly income and want to allocate a fixed entertainment allowance.
• Single Bet / Stake Limit: Cap the maximum amount you can wager on any single bet, spin, or game round. This prevents impulse high-stake decisions during a session and keeps individual bets proportionate to your overall budget.
• Loss Limit: Define the maximum net loss you are comfortable with in a day, week, or month. Once your loss threshold is hit, your betting access is paused for the remainder of that period — no override is possible.

l89a recommends setting your deposit limits before you begin playing, rather than waiting until you feel the urge to restrict spending. Proactive limit-setting is a hallmark of healthy gambling behaviour. If you are unsure what limits are right for you, our support team can help you think through a sensible budget based on your personal circumstances — contact [email protected] at any time.

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available at l89a. It is designed for players who feel that their gambling has become, or is becoming, harmful — and who want to take a decisive step back from the platform. Self-exclusion is free, takes effect immediately, and requires no explanation or justification.

• Available Exclusion Periods: 30 days, 90 days, 6 months, 12 months, or permanent. Permanent self-exclusion can only be reversed after a minimum of 5 years and following a formal review process.
• Immediate Account Lock: Once self-exclusion is activated, your account is locked within 1 hour. You will not be able to log in, deposit, or place bets for the duration of the exclusion period.
• Marketing Suppression: All promotional emails, SMS messages, and in-platform notifications are permanently suppressed during your exclusion. l89a will not attempt to re-engage or reactivate you with offers during this period.
• Wallet Balance: Any remaining balance in your l89a Wallet at the time of self-exclusion will be returned to your registered bKash, Nagad, Rocket, or Upay number within 3–5 business days. You do not lose your funds by self-excluding.
• Pending Bets: Any bets placed before self-exclusion was activated are settled normally. No new bets can be placed after the exclusion takes effect.
• Re-Registration Prevention: l89a's system flags self-excluded email addresses, phone numbers, and payment methods to prevent re-registration under a new account during the exclusion period. Attempting to circumvent a self-exclusion by creating a new account is a breach of our Terms & Conditions.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players experiencing gambling-related harm continue to believe their behaviour is within normal bounds. Understanding the warning signs — both for yourself and for people close to you — is a critical first step toward getting help. l89a is committed to making this information accessible and stigma-free.

The following self-assessment questions are drawn from internationally recognised problem gambling screening frameworks. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our Safer Gaming team or one of the external support organisations listed in Section 7.

l89a's internal monitoring systems also watch for behavioural indicators of problem gambling — including sudden large deposit increases, repeated loss-chasing patterns, extended overnight sessions, and rapid cycling between deposits and withdrawals. If our team identifies these patterns on your account, we may reach out proactively to check in and offer support. This outreach is a courtesy, not an accusation, and you are free to respond at your own pace.

Support & Help Resources

If you or someone you know is struggling with gambling-related harm, professional support is available. l89a encourages any player experiencing difficulties to reach out — both to our own Safer Gaming team and to independent counselling and support services. Seeking help is the most important step, and it is never too early to take it.

• l89a Safer Gaming Team: Available 24/7 via live chat and email at [email protected]. Dedicated safer gaming agents are trained to listen without judgment and help you activate the right account controls immediately.
• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline and other national mental health resources in Bangladesh offer confidential counselling and emotional support for individuals experiencing gambling-related distress.
• Gamblers Anonymous: A worldwide fellowship of men and women who share their experience, strength, and hope with each other so they may solve their common problem and help others recover from gambling disorder.
• GamCare: An internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. Resources are available in multiple formats including online self-help tools.
• Family & Friends Support: If someone close to you is affected by problem gambling, speaking to a trusted friend, family member, or religious leader in your community in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh can be an important first step toward finding support.

l89a does not profit from problem gambling. A player who gambles beyond their means is not a customer we want — they are a person who needs support. Our business is built on long-term, sustainable player relationships, and that requires our players to be healthy, informed, and in control of their activity at all times. Responsible gaming is not just an ethical obligation for l89a — it is central to who we are as a platform.

Contact Our Safer Gaming Team

Our dedicated Safer Gaming team is available around the clock, every day of the year, including Eid, Pohela Boishakh, and national holidays. Whether you want to activate a deposit limit, request a time-out, initiate self-exclusion, or simply talk through your concerns, we are here to help — quickly, confidentially, and without judgment.

All communications with the Safer Gaming team are treated with strict confidentiality. Information shared with our safer gaming agents is not used for marketing purposes and is not shared with third parties except where required by law. Your decision to seek help is respected and protected.